We're here to help

Let's keep this simple: if you have a question, a concern, or just want to talk through a purchase, we're genuinely glad you reached out. Great customer service isn't a department to us — it's the whole point. We built this brand on the idea that buying clothes should feel as comfortable as wearing them, and that includes every step before and after you hit the order button.

Whether you're wondering about sizing, worried about a package, unsure about a return, or just curious about how we make our fabrics, we've got you. Here's everything you need to know about shopping with us and getting help when you need it.

Placing an order

Ordering from us is meant to be easy, wherever you are. Here's the short version of how it works.

Browse our collection and add what you love to your cart. When you're ready, head to checkout, enter your shipping details, and choose your payment method. We accept all the major payment options, and everything is processed securely at checkout. You'll see your total clearly — with free shipping and all duties included, there are no hidden fees waiting to surprise you.

Once your order is placed, you'll receive a confirmation right away so you know we've got it. Your order is then prepared and dispatched within 1 to 3 business days. From there, it travels to you with an estimated delivery window of 6 to 12 business days. We know waiting is the hard part, and we do everything we can to get your order moving quickly.

Shipping and delivery

We believe shipping should be the easiest part of the whole experience, so we've made it genuinely free — everywhere, with no minimum order, and with all duties and customs already included in the price you see.

• Free shipping worldwide, no minimum spend required
• Dispatch within 1 to 3 business days
• Estimated delivery in 6 to 12 business days
• All duties and customs included — no surprise bills at your door

You'll get a tracking link as soon as your order ships, so you can follow it every step of the way. If you have questions about your delivery window, or if your package seems to be taking longer than expected, just reach out and we'll look into it right away.

Returns and exchanges

We want you to love what you ordered, and we give you a generous window to make sure you do. You have 60 days from the date of delivery to decide whether it's a keeper.

If you'd like to return or exchange something, here's what happens. Start by reaching out to us through our Contact page with your order number. We'll walk you through the next steps and give you clear instructions. Once your return reaches us, we process your refund within 5 to 10 business days, and the money goes back to your original payment method.

Items should be unused and in their original packaging to qualify for a return. If something arrived damaged or defective, that's on us — just let us know and we'll make it right, no hoops to jump through.

Product care

The better you care for your activewear, the longer it loves you back. A few simple habits make a big difference.

Wash your pieces in cold water to preserve the color and the stretch. Skip the dryer when you can — laying pieces flat to dry keeps elastics and fabrics in their best shape. Avoid fabric softeners on technical fabrics, since they can leave a residue that reduces breathability. And when something needs a deep clean, follow the care label — it's there for a reason.

If you ever have a question about caring for a specific piece, we're happy to advise. We'd rather answer a question than watch a favorite piece wear out too soon.

How to reach us

We're always happy to hear from you. The fastest way to get help is through our Contact page, where you can tell us what's going on and we'll get back to you promptly.

Tell us your order number if you have one, describe the issue or question, and we'll take it from there. Whether it's an order question, a sizing concern, a shipping update, or feedback about your experience, we read every message and we respond with care. Good service, honest answers, no runaround — that's the standard we hold ourselves to, and we're here to meet it.